Returns & Refunds Policy

At LONGER, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to ensure your complete satisfaction with every high-performance device you purchase from us.

Return Process

• 1.
  Initiate Your Request

  Log in to your LONGER account and navigate to your order history to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the electronic device in its original box with all included accessories, manuals, and protective padding to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

• 4.
  Inspection and Refund

  Once our technical team inspects the device for functionality and condition, a refund will be processed to your original payment method within 5-7 business days.